96.8% would refer friends and family to us

5 stars Verified customer

Friendly and trustworthy staff, and good service. That's why I continue to be a customer.

5 stars Verified customer

Great experience!

5 stars Verified customer

Great staff, great service, great price = couldn't ask for more

5 stars Customer since 2011

They called to let us know that the minor work would be slightly delayed (we did not need the car all day anyway), but then called again to let us know it was ready already. We get all our routine work done at Family. Everyone is so friendly and they always let you know what work is needed and provide accurate estimates. Thanks again. Pete

5 stars Customer since 2014

As always, the workers were helpful and informative. I had a good deal of work done to my car and Family Tire helped me choose the right options at the best values. I will continue to take my vehicles there.

Family Tire & Auto Service -New Bern replied:

Hello Robert,

Thank you for your business. We know you have other options for your automotive service so thanks for choosing us...

Dave - Family Tire

5 stars Verified customer

Timely service and informative about possible problems.

5 stars Customer since 2011

Very comfortable waiting area with coffee, water, snacks. Staff is friendly and knowledgeable. Work was done quickly and accurately.

Family Tire & Auto Service -New Bern replied:

Hello Heidi & Dale,

I know that having your car serviced is not your favorite thing to do, I hope we are able to make the experience a little less painful. Thanks for your business.

Dave - Family Tire

5 stars Customer since 2011

Outstanding Customer Care~!

Family Tire & Auto Service -New Bern replied:

Hey Jim,

Thanks for you support...we look forward to seeing you next time.

Dave - Family Tire

5 stars Customer since 2012

Great customer service ! And a great place to wait for your car to be ready ,delicious popcorn !!

5 stars Verified customer

Everyone was courteous and professional.

Very good service.