96.7% would refer friends and family to us

5 stars Customer since 2011

Happy to be a permanent client. Everyone & everything done for my Kia Sorento, is excellent to me ( especially y'all having Coca Cola )!!

5 stars Customer since 2011

As always a pleasant visit. Have been getting my vehicle serviced with Family Tire & Auto since 2008 and will not take my vehicle to anyone else, let alone trust anyone else to work on my car. Very pleasant environment, the staff is very friendly and the customer service is exceptionally. In my opinion, if more businesses would take Family Tire and Auto's business concept under their umbrella they too would be successful. Not many businesses in this area has provided me with the customer service that this organization has and I will continue to give the organization my business until something goes wrong, which I highly doubt will or they close, which of course will not happen b/c they are excellent in what they do. I already recommend to my co-workers to take their vehicles to this business b/c they take pride in what they do and they care about the customer.

5 stars Customer since 2011

Always great service

4 stars Verified customer

Very good price....great service....very knowledgeable and friendly.

3 stars Customer since 2013

Expensive for Average work!

3 stars Customer since 2011

Took to long ..was to get life time warranty on parts .paoer works shows two year Someone lied

4 stars Customer since 2015

I like the team here, from the greeting to detailed explanation of services being preformed and recommend. Straight forward,honest, and accurate estimates of work to be done. Excellent estimates if addition work is recommended.

5 stars Customer since 2011

Brought car in for State Inspection. Not only was this completed in a very quick time frame, they also provided a Courtesy Check, -and- cleaned the tires...!

I can't expect any more than that, and was thrilled at the service provided.

ALWAYS Love having work done at Family Tire.

5 stars Customer since 2011

every time I come in for work,everyone is always friendly and helpful!!! I for one am very impatient so getting work done on time will always be the place I get work done!!!! Thank You

Family Tire & Auto Service -New Bern replied:

Hi Kevin,

Thanks for choosing Family Tire for your auto service needs!

Dave - Family Tire

5 stars Customer since 2014

On a call and then walk-in basis I got in and out with my state inspection completed within 30+/- minutes. Time enough to sit in their pleasant waiting area, eat some popcorn and have a diet Pepsi at no additional cost. What more would anyone want from a car repair/tire store?

Allen

Family Tire & Auto Service -New Bern replied:

Thank you for your business Allen, we look forward to seeing you next time.

Dave - Family Tire

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