96.8% would refer friends and family to us

5 stars Customer since 2014

Great customer service as always.

5 stars Customer since 2011

In the past we have been patrons at other local auto service repair shops, however over time we began to feel unappreciated and treated as if they will get to us when they feel like it. This is upsetting, especially after doing business ($$$) for many years with them. We had seen the Family Tire commercials and spoken with some friends about their experience(s) with Family Tire, so we gave them a try a few years ago and still remain loyal customers to this day. They provide a comfortable waiting area stocked with food, drinks and large television to pass the time. If leaving your car, you will be given a time for the repair to be complete and always a courtesy call upon completion. They have sincere, competent, polite and very qualified staff up front and in the garage. When you get your car back, you drive with confidence because you know that Family Tire does the job right!

4 stars Customer since 2011

1) I made an appt via your website in response to an e-maii solicitation you sent but was surprised to find out that it was never received,,,good thing I called...better have it checked.

2) I did some recommended work only to find out you could not complete the repair. Greg took over and although I was disappointed about the inconvenience and length of time you took, Greg handled professionally and WITHOUT hesitation took responsibility, repaired the problem at no charge and rented a vehicle for me....It was a most pleasant experience in the day when you have to 'fight' for what is right.

Good Job Greg and Family Tire!

4 stars Customer since 2013

We had an emissions problem on our Toyota which was resolved but took two tries.

5 stars Customer since 2013

Fast service and even took in my second car for an oil change when the first one was complete.

Family Tire & Auto Service -New Bern replied:

Hello Pedro,

Thanks for the nice comments, I'm glad we were able to take care of your needs.

We appreciate your business.

Dave - Family Tire

5 stars Verified customer

Pleasant experience. Had a scheduled appointment and although the shop was busy my car work was done on time. Check in and check out was quick and efficient

5 stars Customer since 2011

All services and work performed on time and as promised.

Family Tire & Auto Service -New Bern replied:

Hello Bob,

Thanks for the nice review. You are a very good customer and as you know we appreciate your business.

Dave - Family Tire

5 stars Customer since 2012

Outstanding service!!! I'll be back!

Family Tire & Auto Service -New Bern replied:

Thank you for your business Emmitt, we appreciate it!

Dave - Family Tire

5 stars Verified customer

The courtesy shuttle is a plus!

5 stars Customer since 2011

My inspection was completed quickly, I always appreciate your exceptional service.

Margaret Eisenhauer

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