96.9% would refer friends and family to us

5 stars Customer since 2011

Tire pressure problem, attendant checked all the tire and removed a nail and plugged the hole.

Excellent service with a smile, thanks

5 stars Customer since 2011

Tire pressure problem, attendant checked all the tire and removed a nail and plugged the hole.

Excellent service with a smile, thanks

5 stars Customer since 2011

as always everyone was informative and very professional. I recommend family tire to everyone! Thanks for the Service!!!

Family Tire & Auto Service -New Bern replied:

Hello Kevin.

Thanks for choosing Family Tire.

Dave

5 stars Customer since 2011

Excellent all around service.

Family Tire & Auto Service -New Bern replied:

Thank you for your business Alvin.

Dave - Family Tire

5 stars Customer since 2011

I was very pleased with the service I received, as always. Their Customer Service is Second to Done! Very courteous and professional. Their Technicians are Top Flight as well.

Family Tire & Auto Service -New Bern replied:

Thanks for the very nice comments about our service Kenneth.

We appreciate your business.

Dave - Family Tire

5 stars Verified customer

I found the service to be courteous, prompt, professional. All of my questions were answered promptly and completely. I will continue to use Family Tire and Auto Service.

Great service!

5 stars Customer since 2011

Thanks for coming out so quickly on a very hot day to repair my flat tire. I can always depend on Family Tire...after all "they do treat us like family!"

Family Tire & Auto Service -New Bern replied:

I'm glad we were able to help....thank you for your business.

Dave - Family Tire.

5 stars Customer since 2012

Went in and right away I was taken care of. In and Out within 1 hour.

5 stars Customer since 2014

Professional, fast, courteous service. Dropped car off after hours and had a phone call by 9 am the next morning with problem diagnosed and fair price estimate. This was my family's 4th experience with Family Tire and pleased again.

1 stars Customer since 2011

I am pissed at family auto and tire service. Three years ago I bought tires as a woman from Family Auto and Tirefor $900. Now three years later, my husband goes in the same store and buys tires for $75 apiece. I do not appreciate being taken of as a woman when going into a automotive store.

Family Tire & Auto Service -New Bern replied:

Mrs. Goldstein, The tires we recently installed on your Toyota Matrix were the Uniroyal Tiger Paw and they were actually $97.99 each. The tires we installed for you back in 2012 were the Bridgestone Turanza's at $143.99 each. A couple comments. First, tire prices have come down since 2012, the Turanza is now $129.99. Second, we did not sell the Uniroyal in 2012, we added that tire to our lineup in order to have a more economical option in response to our customers.

Regardless of wether a customer is male or female we present them with price options and let them make the decision.

Dave - Family Tire

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