92.0% would refer friends and family to us

5 stars Customer since 2006

Very thorough evaluation and problem solved.

5 stars Customer since 2012

Always 1st class treatment amazing staff! Elaine Woo is a rock star!!!

5 stars Customer since 2015

Great facility & staff. Most convenient weekend hours. Dr. Saucer was right on with his examination, testing, prognosis, explanations & treatments.

5 stars Customer since 2004

I have been going to contour dermatology for my skincare needs since I moved to the area in 2003. I have a wonderful rapport with Dr. Jochen and his staff and find them to be personable, professional, and just plain terrific. I have checked out a couple of other dermatologists in the valley for Botox injections and have found that Tim is the best.

I've referred my son and several friends to the office, and look forward to many more years with Dr. Jochen.

5 stars Customer since 2005

Dr. Jochen and his team are the greatest!!!!!!!!!!!!!!!

5 stars Customer since 2005

Contour is the BEST !!!!!!!!!!!!!!!!!!

5 stars Customer since 2015

You have very professional staff. They are always very nice and always happy. I really enjoy coming to your offices just for that reason. They make you feel very comfortable. I go to Medi weight loss and again the staff is the same very professional and very nice.

1 stars Verified customer

I usually see Elaine and my chief complaint would be that she is often late. I always make my appointment for the 1st or 2nd one after lunch, thinking that that time should minimize the wait time. Appointment before my last appointment after waiting 65 minutes I was just opening the door of the exam room to leave when she came in. Of course, she apologized, but frankly that doesn't negate my long wait. What exacerbates my frustration is that no one bothers to advise me of anything. No one comes in and says "I'm sorry, but Elaine has been delayed with the last patient and should be here within 15 minutes." That is something that should be easily corrected and is a huge, but simple PR action.

This isn't a practice where the medical professional is late because of hospital rounds or because of a surgery running longer than anticipated. So when will offices such as this finally realize that our time also have "value."

Contour Dermatology and Cosmetic Surgery Center replied:

We completely agree with you. Our patients time is just as valuable as ours.

We want to first apologize for running late and also for not updating you on when the provider would be coming into your room. This is currently already part of our protocol when this issue arises, we will look into why this did not happen during your visit and address it with our staff.

We would love to discuss your experience in further detail if you can please contact our office at (760) 423-4000 it would be greatly appreciated.

Patient feedback is important to us for this is how we improve the Contour experience.

5 stars Customer since 2014

Thank you for always taking care of my daughter! My husband took her in this last time and only had great words about Dr. Wu and how she was nice and understanding about our concerns.

Contour Dermatology and Cosmetic Surgery Center replied:

Thank you for the nice review! We are very happy to hear that all of your concerns were addressed.

3 stars Verified customer

When I had a preliminary appointment for more information on Coolsculpting, I was told that I could expect a 50% decrease in fat in the treated areas. However, my technician said 20% was mire realistic. I would not have paid $9000 for a 20% decrease and feel I was mislead. I was also told the doctor would be able to see me briefly while I was there for another issue but he didn't have time. I would have made an appointment if they had told me it was necessary. However, the staff was very pleasant and professional

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