98.3% would refer friends and family to us

5 stars Customer since 2015

I had a great experience with the staff at Chez Ann. I had appointments with Elizabeth, the aesthetician, and Francisco, a hairstylist. Both were very professional, friendly, meticulous, and knowledgable! I am very satisfied with my first experience at this salon, especially with the staff and have already booked my next appointment as a result!

5 stars Customer since 2014

As it is every time I go to Chez Ann in the City for my regular pedicure and manicure, it is simply a MARVELOUS experience. A wonderful relaxing time spent in a salon with a warm and welcoming atmosphere. The technicians are also superb, friendly and very talented. In short, you cannot go wrong by making a beauty appointment at Chez Ann in the City!

Chez Ann Salon and City Spa replied:

Hi Janet! Thank you so much for taking the time to provide your fabulous feedback! We are so glad that you continue to have a wonderful experience with us! We will be sure to share your kind words with the rest of the staff! We look forward to seeing you again soon!

5 stars Customer since 2015

Francisco did an excellent job on my curly hair. I had done quite a bit if self "cutting". He was able to repair my self cut to a great cut that can be worn curly or blown out. If I didn't live in FL, I would be a regular client. Will return to Chez Ann each time I visit a Buffalo. Thank you!!

Chez Ann Salon and City Spa replied:

Hi Susan! Thank you so much for taking the time to provide your fabulous feedback! We are so glad that you had a great experience with Francisco! We will be sure to share your review with him! We look forward to seeing you again next time you visit Buffalo!

5 stars Customer since 2015

Great Service, Friendly Staffe

Chez Ann Salon and City Spa replied:

Hi Karen! Thank you so much for taking the time to provide your feedback! We are so happy that you had a great experience with us! We look forward to seeing you again soon!

5 stars Customer since 2013

Elizabeth is great!! Talented, attentive, and an active listener who knows her field. I am very pleased with services. I had my eyebrows waxed and tinted and a mini hair trim to clean up my ends. Thanks again for such a pleasurable experience.

Chez Ann Salon and City Spa replied:

Hi Leslie! Thank you so much for taking the time to provide your feedback! We are so glad that you had a pleasurable experience Elizabeth and were pleased with your services! We will be sure to share your amazing review her! We look forward to seeing you again soon!

5 stars Customer since 2014

Nora gave me a beautiful pedicure and I had SUCH a lovely time chatting with her :)

Chez Ann Salon and City Spa replied:

Hi Morgan! Thank you so much for taking the time to provide your wonderful feedback! We are so happy that had a great experience with Nora! We will be sure to share your amazing review with her! Come back and see us again soon!

2 stars Customer since 2015

I expected more out of a $42 gel manicure and was shocked by the job that was done. First, my cuticles were not fully cleaned, causing rough ridges along several nails. In addition there were air bubbles on more than half of my fingers. I would have expected more out of Chez Ann.

Chez Ann Salon and City Spa replied:

Thank you for your feedback and we are sorry for your dissatisfaction. Our manager has been made aware of this review and will be reaching out to you personally to try to rectify the situation as this is not our standard level of customer service.

5 stars Customer since 2015

Great quality service love it and will go again

Chez Ann Salon and City Spa replied:

Hi Luz! Thank you so much for taking the time to provide your feedback! We are so happy you had a great experience with us! Come back and see us again soon!

5 stars Customer since 2015

The staff is friendly and helpful - I never feel uncomfortable in the salon. The salon itself is clean and well taken care of. A more comfortable waiting area would be nice, but overall, my two experiences have been very positive.

Chez Ann Salon and City Spa replied:

Hi Suzanne! Thank you so much for taking the time to provide your feedback! We are so happy to hear that your experiences with us have been positive and comfortable! Come back and see us again soon!

5 stars Customer since 2014

I love going to see Elizabeth at the City Spa. She always knows exactly what I need and performs services with skilled professionalism. I trust her with all of my needs (waxing, facials and hair) and would recommend anyone new to Chez Ann to request her.

Chez Ann Salon and City Spa replied:

Hi Jone! Thank you so much for taking the time to provide your feedback! We are so glad to hear that Elizabeth provides great service each time you come and see her! We will be sure to share your amazing review with her! We looking forward to seeing you again soon!