98.6% would refer friends and family to us

5 stars Customer since 2013

Always great!

Chez Ann Salon and City Spa replied:

Hi Devon! Thank you so much for taking the time to provide your feedback! We are happy to hear that you always have a great experience with us! Come back and see us again soon!

5 stars Customer since 2012

Emily did a fabulous job Wth my color. It is exactly what I wanted!! Thank you Emily!!!!

Chez Ann Salon and City Spa replied:

Hi Beth! Thank you so much for taking the time to provide your feedback! We are thrilled to hear that you had a great experience with Emily! We will be sure to share your review with her! Come back and see us again soon!

2 stars Verified customer

Bad haircut and can't even notice the "bayalage"

Chez Ann Salon and City Spa replied:

Thank you for your feedback and we are sorry for your dissatisfaction. Our manager has been made aware of this review and would like the opportunity to reach out to you personally and try to rectify the situation as this is not our standard level of service. Please call us at 716.852.5252 or email us at city@chezannsalon.com with your contact information.

5 stars Customer since 2014

I love that I can call and stop in for a haircut on short notice. I have always found Jr able to accommodate me at the city location. Awesome haircut!

Chez Ann Salon and City Spa replied:

Hi Kelly! Thank you so much for taking the time to provide your feedback! We are happy to hear that you had an awesome experience with Junior! We will be sure to share your review with him! Come back and see us again soon!

5 stars Customer since 2014

In love with the staff and my hair !

Chez Ann Salon and City Spa replied:

Hi Sam! Thank you so much for taking the time to provide your feedback! We are so thrilled to hear that love your hair and our staff! We will be sure to share your fabulous review with them! We look forward to seeing you again soon!

1 stars Verified customer

Spent a lot of money for a gel pedicure. 80$ which is ridiculous but wanted to treat myself. my technician had very limited knowledge and talent. She couldn't do a French tip on my toes and jr had to assist in painting them, and even still I wasn't happy, for such a high price you think that the employees hired there would have better skills/talent. And she made sure to let me know while painting them that she "didn't really do pedicures" well why are you practicing on me?!?! I'm very disappointed and really want my money refunded after 3 days the gel polish started to chip and my toes weren't properly clipped/cuticled and had rough dry skin next to my nail left on and I am an avid lotioner! I'll never return here

Chez Ann Salon and City Spa replied:

Thank you for your feedback and we are sorry for your dissatisfaction. Our manager has been made aware of this review and would like the opportunity to reach out to you personally as this is not our standard level of service. Please call us at 716.852.5252 or email us at city@chezannsalon.com with your contact information.

5 stars Customer since 2013

Excellent...Junior and Elizabeth always provide excellent service....and the atmosphere is very comforting....just what you want for a spoil me day.

Chez Ann Salon and City Spa replied:

Hi Sheila! Thank you so much for taking the time to provide your feedback! We are glad to hear that you continue to have a great experience with Junior and Elizabeth! We will be sure to share your review with them! We look forward to seeing you again soon!

5 stars Customer since 2014

Francisco was amazing, as usual. He did a fantastic job on my cut and color and on my son's hair as well. Love him!!!

Chez Ann Salon and City Spa replied:

Hi Amy! Thank you so much for taking the time to provide your feedback! We are glad to hear that you continue to have a great experience with Francisco! We will be sure to share your fabulous review with him! Come back and see us again soon!

5 stars Verified customer

Francisco is a MIRACLE maker!! Been going to him for almost two years-he, products & City Chez Ann staff are all amazing-that is an understatement.

Urban & edgy but professional, talented & fun, take your hair to the level of PERFECTION. Why would you settle for anything less? Get the hair you always dreamed of!!

Most recently, Francisco used a new product that is all the rage-a bonding or whatever product that literally turned my hair from STRAW TO SILK & I did not even need to get the bad ends cut off!!

Product is salon grade only, called Olaplex. In combination with the Aveda & heavenly ORIBE products, City Chez Ann simply super exceeds all of the cruddy hair salons in town. Trust me-i know. I've been to them.

Also, get a Fire & Ice IS Clinical facial by Elizabeth-your new face lasts for weeks; absolutely incredible!!!

BEST PEOPLE, PRODUCTS, HAIR EVER IN WNY!!!!!!

Chez Ann Salon and City Spa replied:

WOW! Thank you so much for taking the time to provide your fabulous feedback! We are so thrilled to hear that you had such a great experience with Francisco and of course thanks for the Chez Ann love! We will be sure to share your awesome review with him and the rest of our staff! We look forward to seeing you again soon!

4 stars Verified customer

Junior did mani/pedi and Kelly a lip wax.

Great work and very nice overall experience.

Chez Ann Salon and City Spa replied:

Thank you so much for taking the time to provide your feedback! We are so glad to hear that you had a nice experience with Junior and Kelly! We will be sure to share your review with them! Come back and see us again soon!

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