98.2% would refer friends and family to us

5 stars Customer since 2014

As always, Emily did a great job on the color and Francisco gave me a fabulous haircut....with an updated style...and some product suggestions! Everyone at the City Spa is so helpful....I love it here! Even though it is about a 30 mile trip for me (one way), it's worth the miles!

Carol

5 stars Customer since 2014

Elizabeth was great as always! Thank you !

4 stars Verified customer

Jr. Did my pedicure and was great! Pleasant and efficient!!

5 stars Verified customer

I've been to many salons throughout buffalo and suburbs, and finally feel that I've found a salon I will stick with. Elizabeth really listened to what I was looking for, took time to discuss my options, and gave me a great cut and color. Just so happy I finally have a salon I see myself returning to.

Chez Ann Salon and City Spa replied:

Thank you so much for taking the time to provide your feedback! We are so happy to hear that you had a great experience with Elizabeth and you see yourself returning to us! We will be sure to share your review with her! We look forward to seeing you again soon!

5 stars Customer since 2014

Elizabeth did an excellent job.

Chez Ann Salon and City Spa replied:

Hi Rachael! Thank you so much for taking the time to provide your feedback! We are so happy to hear that you had a great experience with Elizabeth! We will be sure to share your review with her! We look forward to seeing you again soon!

5 stars Customer since 2013

Great as always!!

Chez Ann Salon and City Spa replied:

Hi Devon! Thank you so much for taking the time to provide your feedback! We are so happy to hear that you continue to have a great experience with us! Come back and see us again soon!

5 stars Verified customer

Great experience. I have very long, thick, curly hair and Junior made it look awesome! He did caramel balayage that turned out incredible. He also recommended some fabulous hair products and styling tools. He wasn’t pushy at all but detailed the benefits of each product. I come from a family of cosmetologists so I have a pretty good understanding of products. They were expensive but I feel worth it. I would definitely go back and recommend them (especially Junior) to everyone!

Chez Ann Salon and City Spa replied:

WOW! Thank you so much for taking the time to provide your fabulous feedback! We are so happy to hear that you had such a great experience with Junior! We will be sure to share your amazing review with him! Come back and see us again soon!

1 stars Verified customer

Hair cutters think they know best. Do not give what you ask for, even when you bring in a picture. Cutters still do whatever they want. My hair took me months to grow out from that rotton cut I received from Chez Ann downtown Buffalo. Never going back

Chez Ann Salon and City Spa replied:

Thank you for your feedback and we are sorry for your dissatisfaction. Our manager has been made aware of this review and would like the opportunity to reach out to you personally and try to rectify the situation as this is not our standard level of service. Please call us at 716.852.5252 or email us at city@chezannsalon.com with your contact information.

5 stars Customer since 2015

Francisco did an excellent job, recognized what my needs were, and the limitations imposed by my hair.

Chez Ann Salon and City Spa replied:

Hi Susan! Thank you so much for taking the time to provide your feedback! We are so happy to hear that you had a great experience with Francisco! We will be sure to share your review with him! Come back and see us again soon!

5 stars Customer since 2015

After a long stressful day at work I was treated and pampered like a king. Thank you to Francisco Furtado and his team for making my day better! I had a wonderful relaxing experience and look forward to seeing you all next time!!!

Chez Ann Salon and City Spa replied:

Hi Erik! Thank you so much for taking the time to provide your feedback! We are so thrilled to hear that you had a wonderful experience with Francisco! We will be sure to share your amazing review with him! We look forward to seeing you again soon!

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