Although the student who gave me a pedicure did an excellent job, I must give the salon a below average rating for my experience while waiting for my appointment. My pedicure appointment was at 9:15 on Saturday morning. Since I was a new client, I arrived around 9:05 because I anticipated having to fill out some paperwork. I filled out the paperwork and waited for my name to be called. I waited patiently until 9:35, then I approached the front desk to ask if the person performing my pedicure knew I was there. A student went back to the pedicure area to inform the person performing my pedicure that I was waiting. Meanwhile, I told one of the ladies at the front desk (older, red hair) that my appointment was now over 20 minutes late. I explained to her that I had other commitments and that, at this rate, my pedicure was going to cause me to be late to them. She essentially pooh-poohed my concerns and gave a half-hearted explanation of the steps a student must take in order to prepare their pedicure area which would cause things to run late. She never once apologized to me or attempted to remedy the situation. The only person who offered to help was that nice student who went to the back. As a customer, I found this whole exchange to be demeaning and the exact opposite of what any sensible person in the service industry would consider appropriate. The student performing my pedicure finally called my name at 9:45. I asked her if she knew that I had been waiting for over thirty minutes at that point. She showed me her client ticket that listed my arrival time as "9:35" and told me that she had no idea I was there until she received that ticket. So, my complaints are: 1) that your method of notifying students that their clients have arrived is completely inefficient and likely causes appointments to run late and 2) that your front desk personnel are apparently unable to handle the most simple of customer complaints in a professional and respectful manner.