19336 Detroit Rd
Rocky River, OH 44116

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

91.3% would refer friends and family to us

3 stars Verified customer

Personnel always friendly but slow to respond when you are standing at the register. And once again had to wait longer than expected for a receipt and points to print. Their system has been slow for the past few years and wonder why they have not taken steps to speed up the process. Like having it in the community but always make sure I give my self plenty of time when I need a product.

4 stars Verified customer

The person who did my pedicure was really nice and contentious. I will definitely be back.

3 stars Verified customer

Overall, we were very pleased with the service provided however, We had planned to use the coupon that you had provided for 10 dollars off our next visit. The coupon was expiring on the day we had our appointments. When I went into my email to get the coupon up for the receptionist, it was nowhere to be found. I imagine that you must automatically retract the email that the coupon was included in on the day it expires. Not only was it very frustrating but the receptionist was of no help at all. She just kept saying that you have no access to our email so no one could have deleted it. My husband finally said that we would just leave because she said that no manager could meet with us to help rectify the situation. My last comment apon leaving was that I felt bad for the two students that thought they had a booking. She finally went to speak with someone who gave the OK to have us sign a paper saying that we had used the coupon that day which enabled her to give us the discount. It was a very frustrating and laborious 10 minutes that almost resulted in our leaving with a bad taste in our mouths. I just can not understand how on the busiest day of your work week that there are not any management staff at the Rocky River location. What if an adverse occurrence had happened? Who would take charge then? You asked, so we are telling you our thoughts...

3 stars Verified customer

Overall, we were very pleased with the service provided however, We had planned to use the coupon that you had provided for 10 dollars off our next visit. The coupon was expiring on the day we had our appointments. When I went into my email to get the coupon up for the receptionist, it was nowhere to be found. I imagine that you must automatically retract the email that the coupon was included in, on the day it expires. Not only was it very frustrating but the receptionist was of no help at all. She just kept saying that you have no access to our email so no one could have deleted it. My husband finally said that we would just leave because she said that no manager could meet with us to help rectify the situation. My last comment upon leaving was that I felt bad for the two students that thought they had a booking. She finally went to speak with someone who gave the OK to have us sign a paper saying that we had used the coupon that day which enabled her to give us the discount. It was a very frustrating and laborious 10 minutes that almost resulted in our leaving with a bad taste in our mouths. I just can not understand how on the busiest day of your work week that there are not any management staff at the Rocky River location. What if an adverse occurrence had happened? Who would take charge then? You asked, so we are telling you our thoughts...

5 stars Customer since 2015

It took a long time, but was worth every minute I absolutely love my hair!

4 stars Verified customer

Stopped in a for a pedicure. Student was friendly and capable, even though she just started the program in April. Am returning next month for a facial.

5 stars Customer since 2011

I wanted a razor cut and had a difficult time deciding where to go and who to trust to do it. I inquired if the students performed razor cuts and was told yes, so I made my appointment. My student was Aliyah. She did a fantastic job. My hair looks so nice. She razored it the whole way in an a-line bob, and it lies perfectly,and has interesting layers. My sister, in AZ likes it so much she's taking the pictures I sent her to her stylist to have Aliyah's cut done on her hair. The mini facial and hand/arm massage were awesome too! Thanks Brown-Aveda for another wonderful visit.

5 stars Customer since 2015

My stylist Alaina did an amazing job transforming my long, damaged, and boring hair into a cute short style. I am in love with my hair. Everything went smoothly and I am very happy with the experience.

5 stars Customer since 2005

I loved my stylist and her professionalism. I have already received many compliments on my new "do"!!

5 stars Customer since 2011

I had a wonderful experience at Brown Aveda Institute as usual. The stylists are great. Very personable and well taught. The atmosphere is fun and the pampering is sooooo nice The students as well as the educators work very hard to be sure you leave with a smile on your face.

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