19336 Detroit Rd
Rocky River, OH 44116

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

91.3% would refer friends and family to us

2 stars Customer since 2012

I have been here a couple times before and always had good experiences. Let me be clear that I did like the final cut and the advice given was great. Also I really liked how clean my scalp got. The problem was I was there for 2.5 hours. The girl doing the cut seemed to understand what she needed to do but not the confidence to do it. She needed to consult often and cut so slow. The woman who she worked through had to fix things and stylist would say, I thought there was an issue there. If she knew there was an issue then why didn't she fix it. She went over the products with my mom, not me. I'm paying here, not mom. I didn't even price check things because she seemed to think I was not the one paying. I was quite frustrated at the end of it all. Once again, liked the cut, since she asked several times I wanted to make that clear. I will be back just not to her.

5 stars Customer since 2010

I am a regular customer here. I usually get a monthly facial. I have been getting facials done by Gina who is graduating soon. She does such a wonderful job and I will miss her. I will continue to come here. The whole experience is wonderful and the school really trains their students well. I'm honored to be part of the process.

5 stars Customer since 2009

The massage, shampoo, additional massage & mini-facial, cut, and style was great!

5 stars Customer since 2008

I had a facial with Gina, she was courteous and professional.

4 stars Verified customer

Cassandra Butcher who gave me a hair cut and arm massage was very good and would highly recommend her. My appointment was for 9.45. I got in only at 10.20. With an engagement later on the East side I was left very uncomfortable and somewhat distressed by the delay.

5 stars Customer since 2014

Professional and caring!

3 stars Verified customer

I had a 2:00 appointment for a hair cut and eyebrow. I did not leave the facility until almost 6:00. The appointment took much too long; though I can appreciate that my stylist was trying to be precise, it seemed meticulous to a fault.

Furthermore, the closer it got to closing time, the more unprofessional the instructors were behaving. I witnessed two walking while embracing one another, and many times, they would group up with students and chat playfully in full-view of clients. Once 5:00 came, I was within ear shot while one instructor shared stories about his Friday night out with 4 or 5 other students.

Students were running by my chair, and carrying on as if they were just simply in a hallway between classes. Which, while it might be true that they are students, I am still a client and a customer, and their behavior should still be that of professionalism and maturity.

Without clear lines drawn, however, regarding authority, I can see why this is not a practice at this particular establishment.

I have visited this location before, a few years ago, and I received exemplary service, and a beautiful cut in a timely fashion. The instructor supervising my cut was a clear leader and professional in her trade, as was my student stylist. The student clearly heard my wishes and gave me great impur and it was overall, a great experience.

This time was not as pleasant, obviously, and I hope this feedback helps in some way, to make changes regarding the atmosphere and behavior in front of clients.

4 stars Verified customer

I had a great hair experience. My color and cut were outstanding.

5 stars Verified customer

I had a really good experience! My student was very concerned about my comfort and my expectation.

5 stars Customer since 2010

I love the way my hair was done, your student Mitch G. Who did my hair was so sweet and did an amazing job.