19336 Detroit Rd
Rocky River, OH 44116

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

91.3% would refer friends and family to us

5 stars Verified customer

Enjoyed my experience, but could I suggest moving massage clients away from waxing clients? Or at least attempting to separate them? It would be much appreciated. I under it's a student experience, and as much, it lived up to all you promised.

5 stars Customer since 2015

Loved my visit!

5 stars Customer since 2015

The student was sweet and very professional.

3 stars Customer since 2007

The girl who did my hair was nice, but did not give me the results that I asked for.

2 stars Customer since 2014

Although the student who gave me a pedicure did an excellent job, I must give the salon a below average rating for my experience while waiting for my appointment. My pedicure appointment was at 9:15 on Saturday morning. Since I was a new client, I arrived around 9:05 because I anticipated having to fill out some paperwork. I filled out the paperwork and waited for my name to be called. I waited patiently until 9:35, then I approached the front desk to ask if the person performing my pedicure knew I was there. A student went back to the pedicure area to inform the person performing my pedicure that I was waiting. Meanwhile, I told one of the ladies at the front desk (older, red hair) that my appointment was now over 20 minutes late. I explained to her that I had other commitments and that, at this rate, my pedicure was going to cause me to be late to them. She essentially pooh-poohed my concerns and gave a half-hearted explanation of the steps a student must take in order to prepare their pedicure area which would cause things to run late. She never once apologized to me or attempted to remedy the situation. The only person who offered to help was that nice student who went to the back. As a customer, I found this whole exchange to be demeaning and the exact opposite of what any sensible person in the service industry would consider appropriate. The student performing my pedicure finally called my name at 9:45. I asked her if she knew that I had been waiting for over thirty minutes at that point. She showed me her client ticket that listed my arrival time as "9:35" and told me that she had no idea I was there until she received that ticket. So, my complaints are: 1) that your method of notifying students that their clients have arrived is completely inefficient and likely causes appointments to run late and 2) that your front desk personnel are apparently unable to handle the most simple of customer complaints in a professional and respectful manner.

Brown Aveda Institute - Rocky River replied:

Thank you for bringing this to our attention. I sincerely apologize for this occurrence. I will bring this information to a managers attention, immediately. Thank you for your review.

5 stars Customer since 2011

Awesome Awesome Awesome - with just a small photo of an "idea" my daughter walked out looking gorgeous! Thank you thank you thank you - loads of compliments at prom

5 stars Customer since 2010

I always have a relaxing and welcoming experience there. Such great services!!

5 stars Customer since 2009

Danielle was very kind and professional.

Great Job!

5 stars Customer since 2015

The only negative about it was the wait

I would come back again if it didn't take so long

Two hrs for cut and style is long

Danielle was excellent

5 stars Customer since 2012

This was the first time I had my hair colored by someone else. Because I went to the extreme of platinum I was very concerned, but stylist Lydia S did a wonderful job and I am extremely pleased. She was very knowledgable and my haircut was awesome! I can't thank her enough. Jill Z