I usually love coming to Brown Aveda. I like to interact with the students and I love the quality of the services for the money I spend. I have been going since they opened the Rocky River location. I really feel like this is a hidden gem.
This past time I was not impressed. People were graduating and I felt like it was really distracting, not only to my stylist, but to a lot of the students. I was left at the shampoo station so that hugs could be given and everyone only talked about the girl that was leaving. All my stylist talked about was how she wanted to get out of there and only had x amount of days left. For as quickly as she wanted to leave, she kept me there for a really long time. It took over 3 hours for a simple haircut. By the time I was finished, my butt hurt from sitting so long.
Usually there is one or two instructors that come over to check and they all make sure to check that the style I am looking for is the one that I am getting. This time there were 4 different instructors at different points in the 3+ hour long process and only one of them came back a second time. Only the very first instructor actually looked at my reference picture and the others relied entirely on what the student told them. I didn't leave with the haircut that I wanted, in fact, the first instructor advised that we want to avoid looking like a "dutch boy," and that is the exact haircut I left with. I am not happy at all and have an appointment with anotherl salon to fix it.
I cannot be sure if it was just an off day for everyone because of the upcoming graduations, if my stylist isn't suited for cutting fine straight hair or if the actual process has gone down-hill entirely since my last visit. I am not sure that I will be going back anytime soon. This visit was so frustrating and disappointing to me.