19336 Detroit Rd
Rocky River, OH 44116

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

91.3% would refer friends and family to us

4 stars Customer since 2007

I would rate my haircut as above average. I have frequently had to return for a "re-cut" in the past ~ but I am pleased with the cut this time. I did not expect to spend 2 hours and 50 minutes getting a haircut, though. Knock off 20 minutes for the consultation and shampoo/massage ~ and that is 2 hours and 30 minutes ~ still WAY too long to be sitting in the chair. I've been going to Brown Aveda for years ~ and have never had a haircut take that long ~ even with new students. I suppose I shouldn't complain ~ as I don't have to come back for a "re-cut".

1 stars Verified customer

I usually love coming to Brown Aveda. I like to interact with the students and I love the quality of the services for the money I spend. I have been going since they opened the Rocky River location. I really feel like this is a hidden gem.

This past time I was not impressed. People were graduating and I felt like it was really distracting, not only to my stylist, but to a lot of the students. I was left at the shampoo station so that hugs could be given and everyone only talked about the girl that was leaving. All my stylist talked about was how she wanted to get out of there and only had x amount of days left. For as quickly as she wanted to leave, she kept me there for a really long time. It took over 3 hours for a simple haircut. By the time I was finished, my butt hurt from sitting so long.

Usually there is one or two instructors that come over to check and they all make sure to check that the style I am looking for is the one that I am getting. This time there were 4 different instructors at different points in the 3+ hour long process and only one of them came back a second time. Only the very first instructor actually looked at my reference picture and the others relied entirely on what the student told them. I didn't leave with the haircut that I wanted, in fact, the first instructor advised that we want to avoid looking like a "dutch boy," and that is the exact haircut I left with. I am not happy at all and have an appointment with anotherl salon to fix it.

I cannot be sure if it was just an off day for everyone because of the upcoming graduations, if my stylist isn't suited for cutting fine straight hair or if the actual process has gone down-hill entirely since my last visit. I am not sure that I will be going back anytime soon. This visit was so frustrating and disappointing to me.

5 stars Verified customer

Great cut and style! She listened to my request and feedback and it turned out great!

2 stars Verified customer

I would not come back for a pedicure. It felt rushed and not professional like it feels when you get a massage there. Just a completely different vibe. Feet were bleeding because she exfoliated too much. Polish looked bad and it's already chipped.

5 stars Customer since 2012

My pedicure was amazing. My feet were so soft and pretty when she was done.

5 stars Customer since 2015

The most relaxing haircut I have ever experienced! She was very gentle and very precise and crated exactly what I asked for.

5 stars Customer since 2015

I was very satisfied with the hair styling I received.

5 stars Customer since 2006

I have been coming to your school for 5 years!! I always have a good experience! I had a fantastic experience with Alaina!! Thanks also to Nada for doing my make-up!

5 stars Customer since 2015

Massage was pretty good and provides unique ways to relax my muscles I have not experienced in other massages I have had before. Then, I got my nails done with Paige who was great to talk to during my French manicure! She was also very patient during my pedicure; the nail polish I had on before was very impossible to get off! I will be back soon and will request her!

5 stars Customer since 2015

I got waxing done it was a very wonderful experience.

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