I had a 2:00 appointment for a hair cut and eyebrow. I did not leave the facility until almost 6:00. The appointment took much too long; though I can appreciate that my stylist was trying to be precise, it seemed meticulous to a fault.
Furthermore, the closer it got to closing time, the more unprofessional the instructors were behaving. I witnessed two walking while embracing one another, and many times, they would group up with students and chat playfully in full-view of clients. Once 5:00 came, I was within ear shot while one instructor shared stories about his Friday night out with 4 or 5 other students.
Students were running by my chair, and carrying on as if they were just simply in a hallway between classes. Which, while it might be true that they are students, I am still a client and a customer, and their behavior should still be that of professionalism and maturity.
Without clear lines drawn, however, regarding authority, I can see why this is not a practice at this particular establishment.
I have visited this location before, a few years ago, and I received exemplary service, and a beautiful cut in a timely fashion. The instructor supervising my cut was a clear leader and professional in her trade, as was my student stylist. The student clearly heard my wishes and gave me great impur and it was overall, a great experience.
This time was not as pleasant, obviously, and I hope this feedback helps in some way, to make changes regarding the atmosphere and behavior in front of clients.