8816 Mentor Avenue
Mentor, OH 44060

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

95.2% would refer friends and family to us

5 stars Customer since 2002

My massage was amazing. The girl cutting my hair was proficient and did my hair exactly how I wanted it

4 stars Customer since 2013

Awesome

5 stars Verified customer

Great relaxing massage and great service for the price.

4 stars Customer since 1998

Always a great value. Positive energy & atmosphere.

5 stars Verified customer

My girl Madison was very professional, she explained everything she was

dong and going to do. She was polite, very gentle, she took her time and asked over and over if I was okay and what I wanted.

I highly recommend her and feel she will go far in her field.

5 stars Customer since 2009

Great school

3 stars Verified customer

The reason for 3 stars is because I feel the institute isn't what it used to be. It was very loud in the facial area. Many students laughing - it didn't used to be this way.

The young lady that was doing my facial was very sweet but didn't seem to have that much training before working on guests. For instance, she pulled on my stud earrings several times. She never asked me to take them out which I would have obliged to. The towel they tie around your head kept coming off during the facial because she never took the time to tie it right in the beginning. She would just tuck it behind my head. The two girls next to each other were sharing products which was really distracting. The spritz bottle was not working for either one of them and she just kept spraying and spraying- maybe 10 times in a row to get it to work. It never did work for either girl. So I think being prepared would have helped in that situation; being stocked up with the products they need.

I remember the institute being very strict on appearance and how everyone presents themselves. The girls looked like they had just woken up. Hair all messed up. Girls were wearing dirty converse shoes. No one looked polished. It just gives off a bad image of Aveda. Presentation is everything. I know it is just a school, but a lot has changed and it was disappointing. The reason I liked going there so much was because everyone working there acted like they were part of a business, not a school. It used to be very professional and polished.

2 stars Customer since 2015

Kristin M. was a sweet girl and nice to work with. However, the final product of my highlights weren't what I had hoped for (not quite light enough all over especially on crown). I mentioned my concern with the highlights at the end of the visit and was told by instructors that if I washed it more it will probably lighten up. After getting home I washed it multiple times to have the same brass/gold color. I left a message this morning on my way to work regarding my concerns and have not received a call back as of yet. Disappointed mostly in the handling and regard for my concerns.

5 stars Customer since 2005

I RECEIVED A REALLY GOOD PEDICURE.

5 stars Customer since 2004

First time I received the cut I was looking for. Other visits cut was ok but this time it was great. Very personable stylist and excellent with details.