My stylist walked into the salon 15 minutes after my appointment was scheduled. The wax hadnt been turned on for the day so it wasn't ready. I waited an additional 30 minutes while she did a men's haircut. I asked her to make sure to leave plenty of hair on my eyebrows and just clean them up on the edges. She took way too much hair off and my brows ended up being the smallest they have been in 10 years. I will not be coming back.
At Bella Luna, we strive to be prompt and on-time. It is also our goal to provide a great experience as well as excellent service. I apologize that you did not have a good experience! Thank you for taking the time to give us your feedback. We have addressed this with our team in hopes that this does not happen again!