I was greeted warmly but then forgotten. I arrived a few minutes early then waited 15 minutes after my appointment time. No one acknowledged that I was waiting, didn't offer water or tea, a hand massage, absolutely nothing. Once my student came for me, it took until after my blue room experience for her to become somewhat interested in the work she was doing. Although I left with a decent cut and great color, I did not leave feeling refreshed and energized like I normally do.