The overall spa is beautiful. I've been many times and always pleased. Yesterday, I was disappointed. First, while I was waiting in the serene area, where no cell phones are allowed and you are to whisper, well the staff were walking in out of a back area and talking LOUDLY. Then during my massage I heard staff again walking past talking LOUDLY, for a place that has signs that say to whisper - the staff is not following. This is not a huge deal. Next, the massage I told her I was there for RELAXATION, no problem areas just relaxation. Her pressure was tough, that I'm actually sore today. I've never experience this before. At first, she was a little to rough on my back, but I thought you have to work the back hard, so I didnt say anything. Then she was working my arms, legs and shoulders so hard that I'm so sore today.
The saving grace from my visit was my pedicure, it was fanstatic. It was relaxing! My feet feel wonderful. Overall the spa is 4star, pedicure was 5star but massage was 1 star.