85.0% would refer friends and family to us

2 stars Customer since 2015

Several weeks ago I saw a Doctor as the start of their Neuropathy Program. They wanted blood immediately so I used their assistants and had 2 people try 4 times. They finally agree to let me go to my own location. Did that and made sure the test were sent and finally after several weeks I decided to pick up the tests and have my own Doctor review the results. I still have not received the phone call I was promised so I guess I am just one of those lost in the system. However they did find me and wanted a review. So I am sorry that I cannot tell you how good or bad the facility is because they just have too much business to give you the individual care

1 stars Customer since 2015

I'm not sure I have ever recd such lousy service and post care from a medical facility

5 stars Verified customer

I like my doctor and chiropractor. The staff was great. My health has improved since coming here. Thank you Doctors Sethi and Clarke.

1 stars Customer since 2015

To really describe my experience would take way too long. Let's just say it's the poorest excuse for a medical facility I've ever seen. The after treatment care is zero. They never return calls. Their only concern is how are you going to pay

5 stars Customer since 2015

The visit was very pleasant and professional.

4 stars Verified customer

Professional individualized caring medical practices.

3 stars Customer since 2010

Setting up appointment for a physical was easy with good options. Greeting on arrival was welcoming, Wait time was impressive - within minutes was taken in to see doctor. The physical itself was impersonal and follow-up has not been good. Was told I would be receiving a referral for follow-up testing but two weeks later am still waiting. Received a message to check the web site for test results- found comments on web site inconsistent with comments made by doctor during visit.

Have been a patient here for years and this is the first visit that would not receive a 10 rating from me.

Arrowhead Health Centers - Scottsdale replied:

Alice,

Thank you for your valuable feedback and for being our patient. We apologize for any missed communication at your last visit and will research internally so that we may reach out to you with an answer soon.

3 stars Verified customer

I have enjoyed all the staff and their friendly attitudes. For the most part I generally do not have to wait too long after my appointment time to see a provider, but these last few times I have waited in excess of 30-45 minutes. Due to work schedule conflicts, my only suggestion is to give patients a call when the doctors are running behind so we can adjust our schedule accordingly.

Arrowhead Health Centers - Scottsdale replied:

Thank you very much for taking your time to provide us with valuable feedback. We are sorry that you have waited that duration as that is not our promise. We will look into this for you and reach out! Thank you again for helping us improve!

5 stars Customer since 2015

The wait time was minimal, procedure went quickly. they advised not to use Advil or Tylenol, or ice for 10 days but do wish they had told of possible after effects as they took me quite by surprise.

4 stars Customer since 2015

I had very prompt and a very pleasant experience. I was called the next day to see how I was doing. I haven't gotten any other calls since to see if the procedure was helpful. I have little to no change in my lower back pain. Is there another option?

Arrowhead Health Centers - Scottsdale replied:

Mark,

Thank you for your feedback as it is very valuable to us. Please allow us to look at this internally and contact you for other options and to see how you are doing. Again thank you for your feedback!

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