83.9% would refer friends and family to us

5 stars Customer since 2015

Dr Sethi has provided me with excellent care. My numbers have all improved thanks to her. I am thankful and blessed to have found Arrowhead. Dr Clark and his staff have also helped me immensely through their chiropractic and massage therapy. I've learned a couple of valuable pointers that I can use for the rest of my life.

Arrowhead Health Centers - Scottsdale replied:

Thank you Michael for checking in with us and trusting us with your care. We are pleased to hear from you and are thankful for your feedback.

1 stars Verified customer

After sitting in the waiting room for well over an hour, we waited an additional 40 minutes in the patient room only to be told that the doctor did not have the x-rays from our previous doctor to proceed with the knee injections.

I calmly told her if we had known that before, we would not have rushed to the appt. Why on earth did they not call us prior to the appt to let us know instead of wasting a good portion of our afternoon waiting idly in waiting rooms!!!!

Arrowhead Health Centers - Scottsdale replied:

We would like to speak to you further about the information you have provided. Please email us at info@arrowheadhealth.com

1 stars Customer since 2015

Primary goal to get into knee program. Arrowhead Dr. examined me and I had an xray that showed osteoarthritis of knee. I was told to call customer care unit and schedule to get knee shots. I called. Left voice mail. Never had call returned. I called switchboard and asked why this group never returned calls. I was told they receive a lot of complaints about this unit never responding. I had them page an individual from the customer care unit. I talked to a young lady who, after looking at my medical record, said I could not get into the program becasue the Doctor did not make that notation on my record. I thereafter spoke with three individuals at Arrowhead and after explaining the situation, I asked each one to please get hold of Doctor and ask her to make the proper notation in my record. It was never done. I moved on to another provider, Arizona Pain Clinic which is heads and above Arrowhead. Got everything I needed within 3 hours at Arizona Pain Clinic. who also has a knee program but you get to see a real ortho doctor rather than a family physician at Arrowhead. Arrowhead has all of its units in a silo. None talk to the other and they all flounder when it comes to coordinating anything.

Arrowhead Health Centers - Scottsdale replied:

Joel,

Thank you for your feedback and providing us with the information about your experience. We are sorry we appear to have missed the mark with you and would like the chance to learn more about your visit. We will be reaching out to you shortly to discuss and thank you again for providing us with honest feedback to help us grow.

1 stars Verified customer

No reesect shown for honoring appointmenrt rtimesa or patientr's needs.

Arrowhead Health Centers - Scottsdale replied:

We would like to discuss your review and comments further as they help us to grow and understand your concerns. Please email us at info@arrowheadhealth.com

5 stars Customer since 2015

I love Dr. Crooks

5 stars Customer since 2015

Jessica Nystrom is just wonderful and just made my day.

1 stars Customer since 2015

This office has no respect for their patients at all. I gave the benefit of the doubt and decided to ignore their poor reviews - big mistake. If you are considering making an appointment, I highly do not suggest it.

I originally went in for my severe back pain and I was sent to SimonMed to get an X-ray. As I was about to get my X-ray, the technician informed me that she would be taking an X-ray of my neck. I was very confused by this because the pain was in my back, not my neck. She informed me that I would need to contact my doctor and that she would need to explain to me why she wanted an X-ray of my neck.

When I tried to contact my doctor I was told that she was out of the office and would hear back from her when she returned. Obviously I didn't receive a call back and decided to contact her again. This time when I called, I was informed that she was out of town and would be out for the following week. The receptionist explained that I would need to come back in for a reevaluation. I questioned if I would need to pay the copay again and she said yes. I asked for her manager and she placed me on hold for 10 minutes to only come back to tell me that their manager was busy and that I had to leave a voicemail. One week passes and I have still yet to hear back from this "manager". I decided to call again. Once again their manager is not available but this time the receptionist explained that she would pass along my number and make sure that I got a call back. Unfortunately, once again no call back. I decided to give it one last try. This time the receptionist tried to get me in contact with their district manager. However, he wasn't available of course. I was told that he is very good about returning phone calls and to just leave him a voicemail.

I never got the call back from the manager nor district manager. Let's not forget, that after 2 weeks I still never received a phone call from my doctor like I was promised. Also, I am still experiencing chronic back pain and never received any help.

I do not recommend this place to anyone and I will most definitely be filing a complaint with my insurance company.

Arrowhead Health Centers - Scottsdale replied:

Thank you for taking the time to express your experience and for speaking with us. If there is anything that we can do to assist you please let us know. Thank you again!

5 stars Verified customer

Great care provided by a dedicated team of professionals.

2 stars Verified customer

I've been using Arrow Health Center in Scottsdale since it opened for is convenient location. But I am looking for a more permanent primary care doctor elsewhere.

Positives: clean new facility, easy to schedule appointment. Provided lab work at the clinic:

Negatives: Doctors change often which means you can't count on knowing your primary care doctor: But if you have an urgent need or simply an office visit they can fit you in easily. Expect 30-45 wait. My appt was early and they were still running behind. Communication for prescriptions and lab results is very inefficient and often leads to mistakes since you can't call them directly. Central call service makes things agonizingly slow and leads to mistakes. Also, my last doctor (assuming her medical training is solid) had poor bed side manner and communication skills. The stereotype that they use in med school of the condescending doctor and that doesn't actually talk in a meaningful manner with patient or makes limited eye contact with the patient during the exam while typing away at the computer.. That was my experience and its not the medical care I would expect.

Arrowhead Health Centers - Scottsdale replied:

Thank you for reaching out to us to discuss your concerns. We would love to be able to discuss your experience. Please email us at info@arrowheadhealth.com

1 stars Customer since 2015

There post care is nothing. Their only concern is getting paid

Arrowhead Health Centers - Scottsdale replied:

Dennis, we would love to hear more about your services and feedback. We will reach out to you to discuss further. Thank you.

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