84.4% would refer friends and family to us

3 stars Verified customer

I have enjoyed all the staff and their friendly attitudes. For the most part I generally do not have to wait too long after my appointment time to see a provider, but these last few times I have waited in excess of 30-45 minutes. Due to work schedule conflicts, my only suggestion is to give patients a call when the doctors are running behind so we can adjust our schedule accordingly.

5 stars Customer since 2015

The wait time was minimal, procedure went quickly. they advised not to use Advil or Tylenol, or ice for 10 days but do wish they had told of possible after effects as they took me quite by surprise.

4 stars Customer since 2015

I had very prompt and a very pleasant experience. I was called the next day to see how I was doing. I haven't gotten any other calls since to see if the procedure was helpful. I have little to no change in my lower back pain. Is there another option?

Arrowhead Health Centers - Scottsdale replied:

Mark,

Thank you for your feedback as it is very valuable to us. Please allow us to look at this internally and contact you for other options and to see how you are doing. Again thank you for your feedback!

1 stars Customer since 2013

I went in for a routine physical, I had several concerns that i had planned on speaking with the dr about, they were brushed off when i mentioned them. I was called back into the office for blood results the next week, i came on time for my appointment and waited 45 minutes to be seen. The doctor handed me the results and showed me that a couple were higher than last year, i asked for recommendations and she said to Google it and then lectured me to get a phone app called my fitness pal. I found this to be very disrespectful and my insurance isn't paying Google for the appointment. I feel that i was discriminated upon based on my age, the doctor would have given better advise to me if i was older.

Arrowhead Health Centers - Scottsdale replied:

Michelle,

Thank you for taking the time today to provide your feedback about the service you received. We sincerely apologize that we failed to deliver a helpful and friendly experience that addressed your concerns. We will review this and reach back out to you. Thank you again for sharing your experience with us, your feedback is valued!

1 stars Customer since 2012

My appointment with Dr. Sethi was a waste of time. Had bloodwork done at her request and a chest xray, pap, etc. Received a call from an office worker saying that my results were abnormal but could not tell me what was abnormal and what needs to be done. I was told Dr. Sethi wanted to follow up in a month. Are you kidding? How can you tell someone their results are abnormal and then leave them waiting a month to wonder if something is seriously wrong? Scottsdale has gone down the tubes since Dr. Ed Smith left. I am looking for a new primary physician as I will never see Dr. Sethi again. I've been a patient for three years and the service is the worst I've ever seen. Glendale is the only good location but is too far to travel to from the east valley.

Arrowhead Health Centers - Scottsdale replied:

Ursula - we're really sorry about the experience you had with our Scottsdale office. You should have had your questions answered, and we're sorry that did not happen. We will have someone reach out to you shortly. Thanks for your feedback!

1 stars Customer since 2013

I went to the Scottsdale location Feb 5th for my appointment at 845am, I was taken to what I can only describe as an over-flow room not really set up to see patients, stacked boxes, etc... I sat there for over an hour and when I went to the back desk to find out how much longer it was going to be they all ignored me, so I went up front and the receptionist after a few minutes let me know that the Dr would be with me shortly.

The Dr must have felt I was being unreasonable because she told me that she was new there and needed extra time to get to know the patients, she needs to tell scheduling that not me.

After this crazy experience I called the office manager 4 times and her superior Guy once and still have not heard back from either of them over 2 weeks later.

A few days after my appointment I went to pick up my prescriptions, (that was the reason for my visit) and when I got home I realized they had made an error on the dosage 50mg should have been 100mg so I had to make another trip to the pharmacy to get it fixed and since you can't return prescriptions once they leave the store I had to pay for a prescription that I will never use.

If you are looking for good patient care and someone to address your concerns, look elsewhere.

Anne

Arrowhead Health Centers - Scottsdale replied:

Anne - thank you for bringing this to our attention, and we sincerely apologize for the lack of follow up. We will reach out to you shortly. Thank you for being a patient!

2 stars Customer since 2015

Last appointment(2/10/15). Unable to complete.......signed forms for skin biopsy and prepped for procedure.........waited over 30 minutes in room after being told it would be a "few minutes"...............could not wait any longer and left before procedure being done.

Arrowhead Health Centers - Scottsdale replied:

Alan - we're terribly sorry about this experience. We'll research internally and reach out to you shortly. Thanks for bringing this to our attention!

2 stars Customer since 2015

Very disappointing today. After I was there and essentially prepped to have biopsies done, it was discovered that the local anesthetic that I have to have due to severe allergies, had not been received. Most disappointing was fact not only did today's visit have to be cancelled, but they said they were not sure they could get a local anesthetic containing no preservatives at all. It was clarified on my first visit in late January that I would need this type local anesthetic. My orthopedist and my dentist both have local anesthetics with no preservatives whatsoever in them in their offices on a routine basis. so why can't Arrowhead do the same?

Arrowhead Health Centers - Scottsdale replied:

Jean, we're so sorry about the mix up. We promised a helpful and friendly experience and we didn't deliver it. We'll research this internally and reach out to you shortly. Thank you for sharing your feedback!

5 stars Verified customer

I have always received excellent service at AHC.

1 stars Verified customer

The Scottsdale location will waste your time. Always behind in appointments. And the injections for stem cells is to good to be true. That's why its not covered by any insurance company. Buyer beware.

Arrowhead Health Centers - Scottsdale replied:

We're so sorry to hear you did not have a positive experience with us -- would you mind sending us some more information to info@arrowheadhealth.com? We will address this internally. Thank you!

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