What a joke. Doctor was great agreed to take impression from my existing lower denture to make a new one, After the doctor left the room, the tech decided she wanted to make an impression of the lower gum. I asked her not to 3 times, as I told her they might use the wrong one to make the new denture. Told Doctor the wax fitting was awful loose. He said that was normal, but never compared to the impression he made from the old denture. After the final fit I got home and compared them to the old one, NOT EVEN CLOSE. they no doubt used the tech's impression and did not follow the Doctor's orders. $ 440.00 for a useless piece of shiny plastic. Am I glad I decided not to get upper and lowers. I am sure this will get edited out, so it's also going to News channel 8 ON Our SIDE.